Shipping Details We serving domestic and international delivery service. Pos Laju Malaysia is a next day delivery service and it makes delivery on Monday – Saturday, excluding the first Saturday of every month and local public holidays.
Tracking number will be provided through mobile number and email when we already shipped out your order. If you haven’t received your tracking number or order within 3 working days, please contact customercare.byhisdaisy@gmail.com OR Byhisdaisy's CustomerCare Hotline (+60) 17 891 5947
Postage Charges a. Domestic Delivery
Semenanjung Malaysia – Start from RM10 Sabah & Sarawak – Start from RM20
b. International Delivery Based on Poslaju shipping rate. You may refer www.posmalaysia.com.my
Cancellation / Return / Exchange Policy
RETURN & EXCHANGE POLICY 2020
1) Customer can change within FIVE (5) days of receiving an item ordered (defect only) from BYHISDAISY from all kind of platforms:
Please call our Customer Careline +603-28562097 (office hour 9AM-5PM, weekdays ONLY) or drop us an email at customercare.byhisdaisy@gmail.com before returning the parcel to ensure the stock availability by quoting us the info details of your purchased.
2) All item(s) must be returned to us in conditions of undamaged, unsoiled, unwashed, unaltered and unworn, in the original selling condition and include the original product packaging, price tags and labels. Payment receipt is required for all return & exchange process.
3) If the customer insists to change, additional shipping cost for the return and re-delivery will be imposed. Customer shall be imposed RM20 for Return & Exchange fee. This will cover the exchanged product’s postage (RM10/per item) and administration fee (RM10).
4) BYHISDAISY will pay the return shipping costs if the return is a result of our error which you received an incorrect or defective item(s).
5) Item(s) are one-to-one exchange for same design and colour.
6) Strictly NO EXCHANGE AND REFUND for item(s) under special promotion campaign; event sales, AS-IS, clearance, discount coupon / voucher, etc.
7) Strictly NO EXCHANGE AND REFUND via shipping during festive/peak season (RAYA/RAMADAN). Exchange of defective items are only available at BYHISDAISY HQ subject to availability.
8) Strictly NO EXCHANGE AND REFUND due to sizing, design, item, color mistake by customers.
9) Unacceptable reasons will not be entertained such as: ‘Not suitable with skin colour, unmatched with partner/spouse, change of mind after sold and related.
10) Strictly NO EXCHANGE AND REFUNDdue to wrong click on sizing, color, design, item in website. If the customer insist to refund, 20% from the price value (exclude postage charge) will be refunded within 30 working days.
11) Due to current pandemic, exchange size or by any mean are disallowed for safety & health reason.
Byhisdaisy International Sdn Bhd reserves the right to deny a refund or exchange if the item(s) does not meet the Return Policy requirements above.
